| Service Overview |
| QUICK provides service solutions to the business community for a wide variety of Microsoft/UNIX/Linux/Mac platform systems and PCs, as well as most third party peripherals. |
| QUICK provides hardware services including on-site systems preventative maintenance, hardware break/fix service, hardware upgrades and new system integration. |
| On-site Preventative Systems Maintenance: |
| ·Systems including desktop PC, laptop, server and all peripherals |
| ·Site assessment of system hardware and software |
| ·Stabilize the environment as required |
| ·Work with customer to identify and install a uniform PC environment to meet the unique needs of your business and end-users |
| An ounce of PREVENTION is worth a pound of cure. MAXIMIZE uptime with properly maintained equipment. |
| Hardware Break/ Fix Services: |
| QUICK's Hardware Break/Fix Services encompasses on-site remedial and preventive maintenance repair services, which includes: |
| ·Diagnostics. Remote diagnostics are available upon customer request. |
| ·Maintenance Reports. QUICK's dispatch system generates a separate data entry for each service call, which contains all pertinent data associated with that call. A hardcopy site guide is available as a back-up. |
| ·Malfunction Reports. We provide comprehensive and flexible call handling and report system containing comprehensive Client Information and Call History. |
| ·Preventive Maintenance. Preventative Maintenance services necessary to keep the equipment in proper operating condition. |
| ·On-site Repair and Maintenance. QUICK's approach to onsite Maintenance is to isolate, repair and test equipment failures as expeditiously as possible. |
| ·Monthly Meetings. Our designated Project Manager will hold meetings with you technical representatives a minimum of once per month. |
| ·Spare Parts. QUICK stocks a supply of spare parts to support our customers. |
| Response and restoration time is the most essential factor during the break/fix process. |
| QUICK dispatches System Engineers to the site or provides on-site engineers, depending on the size of the installed equipment base and service requirements. |