Service Overview
QUICK provides service solutions to the business community for a wide variety of Microsoft/UNIX/Linux/Mac platform systems and PCs, as well as most third party peripherals.
QUICK provides hardware services including on-site systems preventative maintenance, hardware break/fix service, hardware upgrades and new system integration.
 
On-site Preventative Systems Maintenance:
·Systems including desktop PC, laptop, server and all peripherals
·Site assessment of system hardware and software
·Stabilize the environment as required
·Work with customer to identify and install a uniform PC environment to meet the unique needs of your business and end-users
 
An ounce of PREVENTION is worth a pound of cure. MAXIMIZE uptime with properly maintained equipment.
 
Hardware Break/ Fix Services:
QUICK's Hardware Break/Fix Services encompasses on-site remedial and preventive maintenance repair services, which includes:
·Diagnostics. Remote diagnostics are available upon customer request.
·Maintenance Reports. QUICK's dispatch system generates a separate data entry for each service call, which contains all pertinent data associated with that call. A hardcopy site guide is available as a back-up.
·Malfunction Reports. We provide comprehensive and flexible call handling and report system containing comprehensive Client Information and Call History.
·Preventive Maintenance. Preventative Maintenance services necessary to keep the equipment in proper operating condition.
·On-site Repair and Maintenance. QUICK's approach to onsite Maintenance is to isolate, repair and test equipment failures as expeditiously as possible.
·Monthly Meetings. Our designated Project Manager will hold meetings with you technical representatives a minimum of once per month.
·Spare Parts. QUICK stocks a supply of spare parts to support our customers.
 
Response and restoration time is the most essential factor during the break/fix process.
QUICK dispatches System Engineers to the site or provides on-site engineers, depending on the size of the installed equipment base and service requirements.